Charger Location

How do I find the EV charger booth and how could I get there?

The following list only shows the names and addresses of the charging stations. For more detailed information and real-time charging status, please visit:

Jove Charging Network

How do I find charging stations near me?
The app will detect your location, with your permission, and display the nearest charging stations on the map on the homepage.
You can also click to enter the map and view other Jove charging stations.
How to find out the current availability of charging stations?

Users can view the available charging spaces for each charging station on Jove app, or from Jove charging network page:

Jove Charging Network

The app will detect your location, with your permission, and display the nearest charging stations on the map on the homepage.
Users can also switch to the list view to see information on all the Jove charging stations.

Charger Signals

What are the supported charger plug type?
Plug Location
Type2

Type2

All Jove Charging Station

CCS2

CCS2

The SOUTHSIDE, MegaBox, Yue Man Square, Paradise Mall, ELEMENTS North Car Park

CHAdeMO

CHAdeMO

The SOUTHSIDE, Paradise Mall, ELEMENTS North Car Park

What does the signal represent?
Charger Model Location
Slate

Signal Guide

MTR Malls & Carparks
(Exc. The SOUTHSIDE, MegaBox, The Wai)

FlexiDC40

Signal Guide

Paradise Mall, ELEMENTS North Car Park (2M/F)

Glow

Signal Guide

The SOUTHSIDE (AC)

FlexiDC50

Signal Guide

The SOUTHSIDE (DC) (Coming Soon)

MegaBox AC

Signal Guide

MegaBox (21kW)

MegaBox DC

Signal Guide

MegaBox (60kW & 120kW)

EVC

Signal Guide

The Wai

Get started with Jove

Where can I download the “Jove” Mobile App?

For iOS User:You can download by searching “Jove" on App Stor or by clicking the link below.

* Jove support devices using iOS 13 or above.

For Android User:You can download by searching “Jove” on Google Play or by clicking the link below.

* Jove support devices using Android 5 or above.
How to initiate charging?

To initiate charging process:

1. Plug in conector
2. Press "Start Charging".

3. Scan the charger QR code or input charger ID.
4. Make sure the charger is correct and slide to trigger the charging.
5. You may see the charging is proceeding and information will be shown accordingly. (Battery capacity won't be shown under AC charging)
How to stop charging?
1. To stop charging, please click the 'Stop Charging and Pay' button in the app.
2. After the charging is complete and payment is made, the page will display the transaction information for this charging session.
3. Users can also open the bill to view the detailed information of this charging session.
What should I do if the QR code is damaged / cannot be scanned?

Please select “enter the charger ID” and enter charger ID the underneath the QR code and proceed

Fees and Payments

What payment method does Jove support?

We currently support Visa, Mastercard and Apple Pay.

Technical Support

Unable to start charging

Please unplug the charger and reconnect, or try with another charger.If the issue is not solved, please contact on-site staff for assistance.

Charging session stopped unexpectedly

Please rescan the charger QR Code and click “Start Charging”.If the issue persists, please unplug the charger and reconnect, or try with another charger.

Unable to stop charging

If charging cannot be stopped through the app, please try to initiate through the car side.

  • Try to press the unlock button on the key fob first.
  • Press the stop charging button in the car’s infotainment system.

The information provided above is for general reference only and may not be suitable for all car brands. For the most accurate details, please consult the information directly from your automobile manufacturer.If the issue is still not solved, please contact on-site staff for assistance.

Cannot unplug the charger form the charger

Please unlock your vehicle again first to make sure the doors are not locked. If the issue is not solved, please try the following ways:

  • Push the charging gun forward as much as possible, then pull it back.
  • Press the unlock charger button in the car’s infotainment system.
  • Open the trunk and search for the manual release cable, which is usually located in the upholstery or just behind the charging point.

The information provided above is for general reference only and may not be suitable for all car brands. For the most accurate details, please consult the information directly from your automobile manufacturer.If the issue is still not solved, please contact on-site staff for assistance.

Fault reporting and feedback

Contact our CS hotline:

2333 0500

WhatsApp us via this link:

WhatsApp


Account

Sign up a Jove account

After installing the app, open it and select the "Sign Up" or "Register" option. Provide the required information:

  • Phone Number
  • Email
  • License Plate Number

Once you've filled in the details, tap on "Create Account" to complete the registration process.

Where to check charging record?
1. After entering the account and settings, click on 'Usage Activity'.
2. Select the record you want to view.
3. Upon opening the record, users can view the details of that activity.
I forget the password.

Login account does not require password, you can log in using OTP (One Time Password) received via SMS.

1. Enter the phone number.
2. Jove will then send an OTP (One Time Password) to the phone.
3. Input the OTP to login.
I can’t receive the SMS.

Please tap the “Resend” button.

Press the "Resend" button
How to update/ change my personal information?

Please go to “Account and Setting” to modify the new information.